FAQs
Auto & Property Claims Assurance
Have an insurance-related question? We have the answer. Check out these FAQs and give us a call today for more information!
Do you do adjusting or appraisals?
Yes! We provide both adjusting and appraisal services, along with virtual claims and inspections. Our claims adjuster in Canyon Lake, TX can assess vehicle or property damage quickly and accurately, ensuring fair and detailed evaluations. At Auto & Property Claims Assurance, we strive to make the process simple, transparent, and efficient for every client we serve.How do I file a claim?
You'll need to contact your insurance provider and provide the following: - Policy details - Date and time of the incident - Description of what happened - Contact info for involved parties and witnesses - Photos of damage and a police report (if available) Once your information is submitted, a claims adjuster in Canyon Lake, TX will review your claim details and begin the evaluation process. Our team works closely with both you and your insurance company to ensure that your claim moves forward quickly and that all documentation is properly handled.How soon will an adjuster contact me?
We will contact you within 24 business hours. Our claims adjuster in Canyon Lake, TX understands that time is critical after an accident or property loss, so we prioritize fast response and open communication. From the moment you reach out, Auto & Property Claims Assurance ensures your case is reviewed promptly so you can get back on track as soon as possible.What claims management and services do you offer?
We provide comprehensive claims support from start to finish, including loss adjusting, virtual adjusting, and desk adjusting. Whether you need assistance with a single claim or a high volume of claims, we’ve got you covered. We also handle filing and electronic storage within our secure management system for easy access to future information. Online billing is available as well.Are all line adjusters certified?
Yes. All our line adjusters are certified. We specialize in auto, commercial, RV, and residential claims.Do you offer property adjustment services, and are your adjusters Xactimate-certified?
Yes. Our experienced adjusters are committed to providing excellent customer service while delivering quick and accurate results. We provide Xactimate estimates with 3D structural sketching, along with properly documented photos for complete and accurate filing.Do you offer auto adjusting, and do you use CCC One?
Yes. Our adjusters work directly with the client from start to finish. We have experience with most carriers’ estimating guidelines and are knowledgeable in vehicle total-loss processes, including state percentage thresholds and carrier requirements. With the client’s approval, we can also assist in settling claims.Do you offer commercial adjusting?
Yes. We provide commercial adjusting services for self-insured companies, commercial vehicles, autos, recreational vehicles, and residential claims. We are committed to helping your insureds get back up and running promptly.


